Terms of Service

Service Provider

The EasyCRM service is operated by Version Two s.r.o., info@versiontwo.sk, https://www.versiontwo.sk (hereinafter "we" or "the provider"). By completing registration you enter into a contract and agree to these Terms of Service.

Scope of Service

EasyCRM is a multi-tenant SaaS CRM system accessible via a web browser and mobile application. We provide a platform for managing contacts, deals, communications, tasks, and reports for businesses and organisations. All data is stored on servers located within the European Union. Available features and capacity depend on the chosen subscription plan.

Registration and Account

Registration creates an organisational account (tenant) that is isolated from all other organisations on the platform. You are responsible for the security of your account credentials and for the actions of all users to whom you grant access within your organisation. You must be at least 18 years of age and have full authority to act on behalf of the organisation you are registering. If you suspect any unauthorised access to your account, please notify us immediately at info@versiontwo.sk.

Plans and Payments

The Free plan is provided at no cost with limited features and capacity. Paid plans (Starter, Business, Enterprise) are billed monthly or annually via the Stripe payment gateway (credit or debit card). Current prices are always shown on the /pricing page excluding value added tax (VAT); VAT is applied in accordance with applicable Slovak and EU legislation based on the customer's registered address or place of business. Subscriptions renew automatically at the start of each billing period – cancellation is possible at any time in your organisation settings before the renewal date. No refunds are issued for amounts already paid; upon cancellation, access to the paid plan remains active until the end of the current paid period.

User Obligations

When using the EasyCRM service you must: (a) not use the service for unlawful purposes or to distribute content that infringes the rights of third parties; (b) not enter personal data of third parties into the system without their knowledge and consent, or without another lawful basis; (c) not overload the system with automated requests, scripts, or bulk operations that exceed normal usage patterns; (d) not interfere with or compromise the security or integrity of the system; (e) promptly notify us of any security incidents or suspected misuse at info@versiontwo.sk.

Availability and SLA

We strive for the highest possible availability and reliability of the service; however, we do not guarantee 100% uptime. Scheduled maintenance will be announced in advance by e-mail and via our status page. Unplanned outages are treated as high-priority incidents. The service is provided on a best-effort basis; commercial risk arising from any unavailability remains with the user. Specific SLA commitments for Enterprise plans are subject to a separate agreement.

Liability and Limitations

Our total liability for damages arising in connection with the use of the EasyCRM service is in all cases limited to the total fees actually paid by you in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or incidental damages, or for lost profits. The user is solely responsible for the content, accuracy, and lawfulness of the data entered into the system. This limitation does not apply in cases of wilful misconduct or gross negligence on our part.

Termination

You may cancel your contract at any time in your organisation settings. After cancellation, your data remains available for export for 30 days, after which it is permanently deleted from all systems including backups. We reserve the right to suspend or terminate access to accounts that violate these Terms, after prior warning unless the situation requires immediate action (e.g. a security incident).

Changes to Terms

We may amend these Terms of Service within reasonable limits. We will notify you of any changes by e-mail to your account address at least 14 days before the changes take effect. Continued use of the service after the effective date of changes constitutes acceptance of the revised Terms. If you do not agree to the changes, you have the right to terminate the contract before they take effect.

Governing Law and Dispute Resolution

These Terms of Service and all contractual relationships arising from them are governed by the law of the Slovak Republic. We will seek to resolve any disputes primarily through amicable negotiation. If no agreement is reached, the competent court shall be the materially and locally competent court of the Slovak Republic at the registered seat of the provider. Consumers have the right to contact the Slovak Trade Inspection (www.soi.sk) for alternative dispute resolution.

Contact

Questions about these Terms: info@versiontwo.sk.